Contact information

CONTACT US

Get in Touch

Have a question about your order, our products, or need general support? We're here to help.

Email: storesignup2026@outlook.com

Support Hours:
Monday–Friday: 9:00 AM – 6:00 PM EST
Saturday–Sunday: 10:00 AM – 4:00 PM EST

Response Time:
We aim to respond within 24 hours during business days. Weekend inquiries are answered on the next business day.

Lost or Delayed Packages

If your tracking shows delivered but you haven't received your package:

1. Check with neighbors or building management
2. Look for delivery notices or safe-drop locations
3. Wait 24 hours (carriers sometimes mark as delivered early)
4. Contact us if still missing after 24 hours

We'll work with the carrier to investigate and resolve the issue.

Before You Contact Us

For faster answers, check our FAQ page for common questions about:

• Shipping times and tracking
• Return and refund process
• Product ingredients and usage
• Account and payment issues

FAQs

How quickly will I hear back?
Most inquiries are answered within 24 hours on business days.

Can I call you?
We currently support customers via email and our contact form. This helps us provide detailed, accurate responses and maintain records of all communications.

I need to change my order. What should I do?
Contact us immediately with your order number. If your order hasn't shipped yet, we may be able to modify it.